Shipping & Delivery
Getting Your Furniture Home
We handle every detail so your new furniture arrives safely, on time, and set up exactly where you want it.
White Glove Delivery
Most Orders
- Delivery to the room of your choice
- Assembly & setup included
- All packaging removed
- Up to 3 flights of stairs
Available throughout most of the Bay Area and surrounding regions. Our team or a trusted partner handles your delivery with care.
Local Bay Area Delivery
Pleasanton · Milpitas & Surrounding
- Delivered by our own team
- In-home placement included
- Setup & packaging removal
- 1–2 day advance scheduling
Local customers receive a 2–3 hour delivery window, scheduled 1–2 days in advance for your convenience.
Threshold Delivery
Select Locations
- Delivered to your front door
- Available where white glove isn't
- Safe & insured transit
In areas where full white glove service isn't available, we deliver to your doorstep or building entrance. In-home setup is not included with this option.
Delivery Fees
Simple, transparent pricing based on your order total. Your exact fee is always confirmed before shipment.
Delivery fees are shown at checkout. For special arrangements or remote locations, our team will confirm your delivery fee before shipment.
What to Expect
From order to delivery — here's how the process works.
Order Placed
Your furniture is built to order. Production begins once your order is confirmed.
Order Ships
You'll receive a tracking email the moment your order leaves our warehouse.
Delivery Scheduled
When your order reaches the local hub, you'll be contacted 1–2 days ahead to set your appointment.
Delivered & Set Up
Your furniture is placed, assembled, and inspected — packaging removed, ready to enjoy.
Common Questions
Absolutely. If you'd prefer delivery after a specific date or need extra time to prepare, we'll hold your order at our warehouse at no charge. Just let us know your preferred timing when you order, or contact our team anytime before your delivery is scheduled.
We strongly recommend measuring all doorways, hallways, stairways, and elevators before placing your order. Customers are responsible for confirming that furniture fits through all access points. If a delivery can't be completed due to access limitations that weren't disclosed, additional fees may apply.
Please inspect your furniture carefully at the time of delivery. If you notice any damage to the packaging or the product itself, note it with the delivery team and contact us within 48 hours so we can resolve the issue quickly. Photos are helpful when submitting a claim.
Missed deliveries may result in redelivery, storage, or carrier handling fees. If you know you won't be available during a scheduled window, please contact us as early as possible to reschedule — we'll do our best to accommodate you at no extra cost when given advance notice.
We deliver to most areas across California and beyond. Remote locations, commercial properties, or areas with limited carrier access may have additional fees or require special arrangements. Our team will confirm all delivery details before your order ships.
While we work hard to meet every estimated timeline, occasional delays can occur due to weather, high seasonal demand, carrier scheduling, or transit disruptions. We'll keep you updated if anything changes and work to get your furniture to you as quickly as possible.
Still have questions?
Our team is happy to help with anything delivery-related — scheduling, access, timing, or special requests.