Return Policy
Returns & Exchanges
We stand behind every piece we sell. If something isn't right, we'll work with you to make it right — within the terms of our return policy.
Applied to all eligible returns on qualifying purchases in new or like-new condition.
Custom orders, clearance, floor models, and final sale items are non-refundable. All sales are final.
Bring items to either showroom by appointment, or schedule a pickup for a service fee.
What Can Be Returned?
Returns are accepted on qualifying items that are in new or like-new, resellable condition.
Eligible for Return
- In-stock furniture in original unassembled condition
- Items in new or like-new resellable condition
- Returns initiated within 7 days of delivery
- Items with all original packaging intact
Non-Refundable — Final Sale
- Custom & special order furniture
- Clearance items
- Floor models & display pieces
- Final sale items
- Delivery & white glove service fees
- Assembly & installation services
- Mattresses & bedding once opened
- Items showing signs of use, damage, or alteration
Understanding the Restocking Fee
Restocking Fee
A 25% restocking fee is deducted from your refund on all approved returns. This covers inspection, cleaning, repackaging, and restocking the item for resale as clearance or open-box inventory.
Condition Requirement
Returned items must be in new or like-new condition with no damage, stains, or signs of use. Items that cannot be resold as clearance or open-box will not be accepted for return.
Non-Refundable Fees
Delivery fees, white glove service, assembly, and any other service charges are non-refundable. Only the qualifying product amount less the restocking fee will be credited back.
How to Start a Return
All returns must be pre-approved before being brought in or picked up. Please follow the steps below.
Contact Us
Call or message us within 7 days of delivery at (925) 583-5006 or through our Contact page to request a return authorization.
Get Approved
Our team will review your request and confirm eligibility. You will receive a return authorization number before any item is accepted.
Drop Off or Schedule Pickup
Return items to our Pleasanton or Milpitas showroom by appointment, or schedule a pickup. A service fee applies for pickup arrangements.
Receive Your Refund
Once received and inspected, your refund will be processed less the 25% restocking fee within 5-7 business days to your original payment method.
Important to Know
Questions About a Return?
Our team is here to help. Reach out before sending anything back.