Frequently Asked Questions

What is cold-air diffusion?

Cold-air diffusion uses pressurized air to break fragrance oil into millions of micro-particles, dispersing pure scent without heat. Heat degrades oil molecules; cold-air preserves the full fragrance profile and makes it last longer.

Which diffuser should I buy?

Smart Tower / Smart Tower XL — Best for living rooms, bedrooms, and open spaces. Stylish anodized aluminum design, whisper-quiet.
Pro Plus — HVAC-integrated, whole-home coverage via your existing air system.
2-in-1 — Car and home. Take it everywhere.
Motion Active Car — Motion-activated, built for commutes.

How long does a bottle of diffuser oil last?

Usage depends on diffuser intensity and runtime. A 50ml bottle at medium intensity runs approximately 200–300 hours. The 500ml bottle is our best value for whole-home use.

Are your fragrance oils safe for pets?

Our oils are formulated for use with cold-air diffusers at low concentrations. We recommend running diffusers in ventilated spaces and consulting your vet if you have specific concerns about sensitive pets.

Do you offer wholesale pricing?

Yes. Hotels, spas, and retailers can email sales@aurora5starcollection.com for our wholesale catalog.

What is your return policy?

See our Return Policy page for full details.